Shipping
How much is shipping?
UK shipping is £4.50, with gift wrapping options available.
Do you ship internationally?
Currently no - if you’re not UK based and have your heart set on something, send me a message and I can arrange it
Can I collect my order?
Yes! You’re welcome to collect your order from a market, or my home in Felling.
I don’t offer in person shopping from my home, just doorstep order collection
Can I get free shipping?
Yes! Orders £50+ will get free shipping. However, if you’re just shy of £50, drop me a message. It would suck to pay shipping on an order that’s £49.99
Help with my order
How long will my order take to get to me?
I pack and post once a week (usually the beginning of the week) but if you miss this cut off and need something urgently, drop me a message before ordering
I’m looking for something in particular. Can you help me?
I will try my best! I can usually source things if you’re after a particular crystal or shape, or advise on where you might be able to get something if I know I can’t get it/ get it in time for you.
Questions about Crystals
What should I do with crystals?
Some people use them for healing, some people use them in their spiritual practice. You are allowed to just enjoy them! Display them and treasure them
What should I *not* do with crystals?
Some crystals can’t get wet or be left in light (as they may fade/become brittle and break).
I do say for all of my crystals they’re to be used alongside any medical advice, not in place of.
And (yes, I have been asked…) they’re *not* for internal use.
Other
Why do some of your crystal towers/points have ‘blobs’?
Some of the crystal towers/points I have are topped with wax/blu-tac to protect the point while shipping. These come off very easily and should not damage your crystal.
What is your refund policy?
Orders can be cancelled and refunded up until they are scheduled to be collected by Royal Mail, absolutely no questions asked or hard feelings.
After this, generally no refunds will be given. If you’re unhappy with your order for whatever reason, please drop me a message and I’ll see what I can do.
If an order arrives damaged, a portion of your order may be subject to refund, not including delivery charges.
Can I get a discount?
Every order gets a discount code on your next order. I also offer discount codes for posting about your order on Instagram!
I usually carry discount codes with me at markets too, that get popped in your bag when you treat yourself to something shiny
My question isn’t here
if your question hasn’t been answered, drop me a message here